FAQs

GENERAL

Can I purchase individual bottles?
No, we only offer these in a pack of 3
Were berries added to your wine?
No Berries were added. Just 100% Central Otago grapes.
Is Augustine Wine Vegan friendly?
Yes. No animal products were used in the winemaking process.

ORDERS

Do you ship internationally?
No, sorry. We don't provide an international shipping service. 
Are there any freight charges?
No, we offer FREE delivery for all orders.
How do I track my order?
Your order under your account will be updated with a tracking number- also sent to you via email once your parcel has been picked up by the courier company. Please contact the courier provider to track your parcel further. Having trouble with this? Please get in touch – customercare@augustinewines.co.nz
When will my orders be delivered?
Orders placed on a working day will be delivered within 2-6 working days.
What do I do if I have not received my order?
Please email through to customercare@augustinewines.co.nz with your order number. We will get back to you as soon as we can.
I have forgotten my password
Click on 'Forgot?' alongside the password field. You should receive an email to reset your password. Still having trouble? Email us on customercare@augustinewines.co.nz

RETURNS

Can I return my order?
No, sorry. We don't accept returns.